Public information
This page collects the information the clinic publishes under the accreditation standards and the CNEAS regulation.
Clinic details
SRL „ORTOCLINIC”, IDNO 1020600021051
str. Alba-Iulia 21, of. 2, sec. Buiucani, mun. Chișinău
+373 60 534 747 · ortoclinic2020@gmail.com
Mon-Fri 09:00-18:00
Authorised services
As listed in the annex to sanitary operating authorisation no. 027335/2026 of 10.03.2026, “Structure of the activities/services provided”. Names are given in Romanian as in the document, with a translation in brackets.
Q 86.90. Alte activități referitoare la sănătatea umană
- Servicii radiodiagnostice (Radiodiagnostic services)
Q 86.23. Activități de asistență stomatologică
- Ortodonție (Orthodontics)
- Chirurgie dento-alveolară (de ambulator) (Dento-alveolar surgery (outpatient))
- Implantologie dentară (Dental implantology)
- Ortopedie (Prosthodontics)
- Terapie stomatologică (Restorative dentistry)
- Tratament parodontal (Periodontal treatment)
- Tratament endodontic (Endodontic treatment)
Prices, conditions and how services are provided
Prices are grouped into the same sections as the authorised services. They are shown in Moldovan lei or in euro-equivalent units, paid in lei at the official National Bank of Moldova rate on the day of payment. The final price is set after the consultation and the treatment plan.
Prices updated on 08.10.2026
Patient rights
Article 5 of Law no. 263/2005. Summary for display, in accordance with the legislation in force.
- Medical care — free of charge to the extent established by law.
- Respect and humane treatment — without discrimination on any ground protected by law.
- Safety and integrity — physical, mental and moral, with discretion ensured while care is provided.
- Relief of suffering and pain — by the lawful methods and means available.
- Alternative medical opinion — and recommendations from other specialists, as provided by law.
- Health insurance — compulsory and voluntary, in accordance with the law.
- Preventive measures — under the conditions laid down by law.
- Information about the provider — profile, scope, quality, cost and how services are provided.
- Adequate sanitary and hygienic conditions — for examination, treatment and care.
- Information about one’s own health — diagnosis, treatment, recovery, prevention, risks and therapeutic effectiveness.
- Information about harmful factors — in the environment.
- Consent or refusal — given freely, to medical intervention and biomedical research, as provided by law.
- Religious rites — accepted or refused under the conditions laid down by law.
- Assistance of a lawyer or representative — to protect one’s interests, in accordance with the law.
- Response to complaints and requests — in the manner established by law.
- Challenging actions — out of court or in court, in accordance with the law.
- Dignified end-of-life care — worthy of a human being.
- Compensation for damage — caused to health, in accordance with the law.
- Respect for the patient’s time — the time needed and the time reserved for health services.
- Personalised treatment and medical innovations — depending on what the health system can provide.
Confidentiality
Information about the patient’s health, private life and personal data is protected by law and by medical confidentiality.
Patient responsibilities
Article 7 of Law no. 263/2005 and rules of conduct: accurate information, cooperation, mutual respect and responsible communication.
- Care for one’s own health — and a healthy lifestyle, without deliberate actions that harm one’s own health or the health of others.
- Precautions — in contact with other people, including medical staff, if the patient knows they have a disease that poses a public health risk.
- Registration with a family doctor — in accordance with the law, on the list of a family doctor who holds a family medicine practice.
- Compulsory preventive measures — unless medically contraindicated, including the immunisations required by law.
- Accurate information for medical staff — about past and current illnesses and any other information relevant to the care provided.
- Following clinic rules and the doctor’s recommendations — during outpatient or inpatient treatment, as the case may be.
- Responsible use of medicines and substances — not taking pharmaceutical products or medicinal substances without the prescription and approval of the attending doctor, as provided by law.
- Respect for rights and dignity — of other patients and of medical staff.
- Respect for dignity and professional reputation — The patient is responsible for behaving respectfully towards medical staff and for respecting their honour, dignity and professional reputation.
- Responsible public communication — In public statements, including online and on social media, the patient is encouraged to share information in good faith and to refrain from spreading false information, unfounded accusations, insults or statements that may unjustly harm the honour, dignity or professional reputation of medical staff. The right to an opinion, criticism, notification or complaint remains guaranteed by law.
Questions and notifications
+373 60 534 747 · ortoclinic2020@gmail.com
Legal basis: Law no. 263/2005 on patient rights and responsibilities, as amended; Law no. 64/2010 on freedom of expression.
Text displayed at the clinic (PDF, in Romanian)
Organisational chart
The organisational structure of SRL “ORTOCLINIC” for 2026, approved by the founder.
Permits and certificates
Sanitary operating authorisation no. 027335/2026, issued on 10 March 2026 by the National Agency for Public Health, valid until 15 November 2030.
Accreditation certificate no. 1286, issued on 17 December 2021, valid for 5 years, until 17 December 2026.
Complaints and office hours
Complaints are recorded in the Registrul de reclamații. A complaint can be placed in the box at reception or sent to the clinic’s email address. The response time is 14 days.
Administration office hours
Administrator: Ina Cazacu
Monday to Friday: 15:00 – 17:00
Meetings are held by prior appointment made at the clinic reception.
+373 60 534 747 · ortoclinic2020@gmail.com
Office hours (PDF, in Romanian)
Personal data protection
How the clinic processes information sent through the website, and your rights, are described in the privacy policy. Cookies and consent are described separately.
Contacts
str. Alba-Iulia 21, of. 2, sec. Buiucani, mun. Chișinău
+373 60 534 747
ortoclinic2020@gmail.com
Mon-Fri 09:00-18:00
Activity report
The clinic’s annual activity report for the public: volume of services, quality and patient safety, patient satisfaction and development plans.
Open the report (PDF, in Romanian)
CNEAS mark
The mark is placed after the CNEAS decision on the assessment result is received.